Picture pixelisation’s

[Leedswba4]

Hi, my picture getting worse, blocky on most channels, tried resetting and taking leads out still no joy, do I need an engineer 

[newapollo]

Hi @Leedswba4 

Sorry to see you are having picture issues.

Have you tried reseating the HDMI cable, or using a different HDMI port on your TV,? Also try a different HDMI cable.

You say the picture is blocky on most channels, this could be either a box or signal issue, either of which will require a call to the faults team if the above suggestions don't work.

That's 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc, ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone.

[japitts]

I'll add my stock answer to all pixellation queries...

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[Zak_M]

Good morning @Leedswba4. 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your TV services, have you managed to follow the advise from our super users? 

Kind regards,

Zak_M