VM need to understand that without their customers they would not have a business. Why do they continue to treat us with disdain?
Not for the first time, I am waiting in a queue for over an hour to speak with someone about a fixing a problem.😩
On this occasion I got through to someone, who then decided to put me on another queue. He did stay on the call while he was trying to transfer but even he got fed up and has just left me in that queue - so even department to department doesn't get priority.
I did try and suggest that VM update their systems to at least advice people of where they are in the queue and approx wait time so at least they can make a decision to carry on holding or try again at a different time. His response was "well you are not our only customer" !!! 😡
If there is such a long wait to get support this says there is one of two things wrong:
- The service is really poor and many customers are having problems and hence calling in for help
- There are not enough staff available to deal with the volume of support calls being received
I suspect it is the latter and if VM do not rectify this then they will lose customers. I am looking for an alternate supplier when my current contract ends in the summer.