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kelanderson
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Picture distored

Hi we are experiencing pictures distorted the picture breaks in to block colours and effects sound. All cables have be checked and even check tele through main aerial and it only happens when it goes through virgin box. 

Please any help welcome

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japitts
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Re: Picture distored

Is this happening on live TV? OnDemand? Recorded programmes? Depending where you're getting it, different advice can apply.

A box reboot is always a good idea regardless - follow Home > Help & Settings > Clear or restart my box

You say that you've checked the HDMI cable - have you tried another cable and/or port?

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