2 weeks ago
I’m having problems with picture pixellation on channels since Saturday. On both live and recorded programmes but not on internet catch-up. Have rebooted multiple times but no improvement. I’m in London. Tim.
Go to Answer
You've given a classic description of pixellation caused by a poor TV signal.
Check for known area issues on 0800 5610061, otherwise you're best off calling Virgin Faults to report it.
150 from VM or 0345 4541111 otherwise. You're likely to need an engineer visit or replacement box.
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Thank you Japitts. I will call 150 today.