Menu
Reply
Lismitchell88
  • 2
  • 0
  • 2
Joining in
233 Views
Message 1 of 3
Flag for a moderator

Picture breaking up

Anyone else having trouble with all channels bar BBC BBC2 the picture is all pixilated and crackling u can hear the show bit can't watch it

japitts
  • 14.48K
  • 1.92K
  • 3.3K
Very Insightful Person
Very Insightful Person
204 Views
Message 2 of 3
Flag for a moderator

Re: Picture breaking up

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Tom_F
  • 4.06K
  • 240
  • 525
Forum Team
Forum Team
128 Views
Message 3 of 3
Flag for a moderator

Re: Picture breaking up

Hi Lismitchell88, thanks for getting in touch.

 

Sorry to hear about the problems you've had with TV picture quality.

 

Further to the helpful advice from japitt's above - I've run some checks from here and believe this will require the attention of an engineer. Please get back to me via PM and we'll be able to get that arranged for you.

 

Tom

0 Kudos
Reply