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andyfoxccp
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Picture blanking out for few seconds on ITV

Seem to be having intermittent issue with V6 box with the picture randomly blanking out for a few seconds, goes black and then the spinner , before reverting to normal again.

First noticed it during a recording from ITV on Saturday evening, then has occured each morning this week between 7:30am and 9:30am , no set times, but so far only on ITV that we have noted.

Box has been turned off to check if that can resolve, it hasn't

Rung fault line and the automated system diagnosed a problem and a reset needed which would restart services, but that didn't appear to occur.

Any ideas what may be wrong, how to get it resolved?

Thanks

 

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Steven_L
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Re: Picture blanking out for few seconds on ITV

Hey andyfoxccp,

 

Sorry to hear that you're having issues with your tv service at the moment.

 

I have been able to locate your account and can see that there is an SNR( signal to noise ratio) fault in your area. The issue has a resolution date of 1st October at the moment and is the reason why you're having the issues that you are.

 

 

Regards

Steven_L

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