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CM40
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Picture and sound dropout

For a couple of weeks now I have been getting picture and sound dropout on my V6.

Screen goes black and sound goes off for a second or two.  Sometimes there I also a pop noise.

Checked all connections and tried different HDMI cable. V6 is connected directly to TV.

TV is 6 months old and having no issues with other HDMI connected devices.

V6 Video settings are set to automatic (2160p)

Run the online equipment test - no faults noted

HELP!

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Re: Picture and sound dropout

Hi CM40, thanks for getting in touch.

 

Apologies for the issues you've had with the TV service. It sounds like you've covered all the necessary checks you can - let me take it from here & see if I can identify what's causing this from our end.

 

Look out for my PM (the purple envelope) and get back to me with the requested details when you can.

 

Tom 

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