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sixfoottwo
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Picture and Sound Disappear for a Few Seconds

When watching live TV, or recorded material, the picture and sound bot stop for a few seconds, and then reappear. This can happen on a frequent basis.

Does anyone have any ideas why this happens, and what the cure might be.

Thank you.

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campo7
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Re: Picture and Sound Disappear for a Few Seconds

Hi

Try changing the settings on the V6 box from 2160 to 1080. This can resolve these issues. 
Follow the on screen prompts. 


Here to help! I'm a manager helping out whilst working from home. Find out more


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sixfoottwo
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Re: Picture and Sound Disappear for a Few Seconds

We have a 4k tv, so I'd prefer to keep the settings.

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ozsat
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Re: Picture and Sound Disappear for a Few Seconds

This is a common issue with LG tvs with the V6 and SkyQ - what is your tv model as it may help with the settings advice?

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VIVID 600 (690/44mb) in Area 31
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sixfoottwo
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Re: Picture and Sound Disappear for a Few Seconds

55'' c9

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sixfoottwo
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Re: Picture and Sound Disappear for a Few Seconds

Tv is a 55'' c9.

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ozsat
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Re: Picture and Sound Disappear for a Few Seconds

An LG then?  Are you using the VM supplied HDMI cable?

If your tv has quick start option - try turning it off.  And enable 'Deep Colour' mode on the HDMI input on the tv for the V6.

Also when you switch everything on - switch on the V6 at least 5 seconds after the tv.

See how that goes

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VIVID 600 (690/44mb) in Area 31
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sixfoottwo
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Re: Picture and Sound Disappear for a Few Seconds

Will do. Thank you.

 

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