Menu
Reply
Joshtwigs
  • 5
  • 0
  • 0
Joining in
489 Views
Message 1 of 10
Flag for a moderator

Picture Keeps Jittering Purple

Hi there, my V6 Tivo box keeps jittering around and flashing purple. Use other devices perfectly so not TV and have swapped the HDMI cable without it solving. The only fix albeit temporarily is off and on and find for around 24 hours before it plays up again.

Thanks

Josh

0 Kudos
Reply
newapollo
  • 6.49K
  • 1.01K
  • 1.61K
Very Insightful Person
Very Insightful Person
463 Views
Message 2 of 10
Flag for a moderator

Re: Picture Keeps Jittering Purple

if you've swapped the HDMI lead then it sounds like it's either a problem with the VM box, or the HDMI port on your TV.

Have you tried a different port on the TV?

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click to mark as a Helpful Answer or use Kudos to say thanks


0 Kudos
Reply
Joshtwigs
  • 5
  • 0
  • 0
Joining in
461 Views
Message 3 of 10
Flag for a moderator

Re: Picture Keeps Jittering Purple

Yes tried a different TV port as swapped the lead with the game console to test if it were the cable no luck unfortunately...

0 Kudos
Reply
Gareth_L
  • 6.89K
  • 423
  • 778
Forum Team
Forum Team
322 Views
Message 4 of 10
Flag for a moderator
Helpful Answer

Re: Picture Keeps Jittering Purple

Hello Joshtwigs

Thanks for your post and sorry to hear about the picture quality 

This definitely sounds like the issue is with our equipment

Have you been able to get this sorted yet?

If not, I have sent you a private message to gain account access

Please ignore it if you dont require any assistance

Gareth_L

0 Kudos
Reply
Joshtwigs
  • 5
  • 0
  • 0
Joining in
319 Views
Message 5 of 10
Flag for a moderator

Re: Picture Keeps Jittering Purple

Hey if you can send me a PM that would be good.

nothing has come through yet... still experiencing issues unfortunately!

 

cheers

 

josh

0 Kudos
Reply
Gareth_L
  • 6.89K
  • 423
  • 778
Forum Team
Forum Team
302 Views
Message 6 of 10
Flag for a moderator
Helpful Answer

Re: Picture Keeps Jittering Purple

Hey Joshtwigs

How did the visit go

I can see we popped round a day early

Was everything fixed?

Gareth_L

0 Kudos
Reply
Joshtwigs
  • 5
  • 0
  • 0
Joining in
180 Views
Message 7 of 10
Flag for a moderator

Re: Picture Keeps Jittering Purple

Hi, this seems to have re-started along with other issues such as the wrong show playing from recordings and weird sound outputs causing a high pitched screech. How can I explore getting the box replaced?

 

cheers

 

josh

0 Kudos
Reply
japitts
  • 12.16K
  • 1.7K
  • 2.62K
Very Insightful Person
Very Insightful Person
176 Views
Message 8 of 10
Flag for a moderator

Re: Picture Keeps Jittering Purple

I presume you've tried restarting the box to eliminate "the simple fix"?

In terms of how to progress your fault, you can either wait on here for staff to pick the thread up, or call into faults to have it dealt with immediately.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Joshtwigs
  • 5
  • 0
  • 0
Joining in
169 Views
Message 9 of 10
Flag for a moderator

Re: Picture Keeps Jittering Purple

Hi,

 

Yeah gone through the usual restarts etc but no luck.

 

Thanks

0 Kudos
Reply
Gareth_L
  • 6.89K
  • 423
  • 778
Forum Team
Forum Team
157 Views
Message 10 of 10
Flag for a moderator

Re: Picture Keeps Jittering Purple

Hello Joshtwigs

Sorry to hear about the Tv issues
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

0 Kudos
Reply