Menu
Reply
ashbash171
  • 7
  • 0
  • 0
Joining in
947 Views
Message 1 of 15
Flag for a moderator

Picrure distorting

Hi, I'm having about half a dozen channels that are distorted when trying to watch. Any ideas

0 Kudos
Reply
LittleMick73
  • 5.39K
  • 547
  • 923
Superstar
941 Views
Message 2 of 15
Flag for a moderator

Re: Picrure distorting

Hi do you mean the images are pixalating if so this usually is signal level issue, have you tried a simple reboot, is this on live TV or recordings. Regards Micky
0 Kudos
Reply
japitts
  • 17.24K
  • 2.25K
  • 3.97K
Very Insightful Person
Very Insightful Person
937 Views
Message 3 of 15
Flag for a moderator
Helpful Answer

Re: Picrure distorting

If, by distortion, you mean pixellation, then this can be a few different things.

If it's happening on live TV and you've rebooted once, it's probably a signal issue. If live TV is ok, but recorded and delayed programmes are affected, it could be a hard drive problem.

You can check for local issues affecting your TV signal on 0800 5610061. If you've rebooted once, live TV is still affected and nothing is reported on the status line, there could well be a fault with your box or cabling that's only affecting you.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
ashbash171
  • 7
  • 0
  • 0
Joining in
928 Views
Message 4 of 15
Flag for a moderator

Re: Picrure distorting

20210513_135638.jpg

 live tv

0 Kudos
Reply
japitts
  • 17.24K
  • 2.25K
  • 3.97K
Very Insightful Person
Very Insightful Person
913 Views
Message 5 of 15
Flag for a moderator

Re: Picrure distorting

Assumning that is what you get after a reboot, then there's clearly a fault there. Box and/or signal.

Out of curiosity, can you watch OnDemand ok?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
ashbash171
  • 7
  • 0
  • 0
Joining in
907 Views
Message 6 of 15
Flag for a moderator

Re: Picrure distorting

Yes it's only on about 6 channels all rest are fine. On demand ok as well

0 Kudos
Reply
japitts
  • 17.24K
  • 2.25K
  • 3.97K
Very Insightful Person
Very Insightful Person
900 Views
Message 7 of 15
Flag for a moderator

Re: Picrure distorting

It won't alter the end advice (i.e. this needs VM to intervene), but out of interest, what are the 6 channels? (incl SD/HD). There may be some commonality.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
ashbash171
  • 7
  • 0
  • 0
Joining in
896 Views
Message 8 of 15
Flag for a moderator

Re: Picrure distorting

Comedy central plus1

E4 plus 1

5 star

5 select

5 USA 

5 plus 1

Fox plus 1

0 Kudos
Reply
japitts
  • 17.24K
  • 2.25K
  • 3.97K
Very Insightful Person
Very Insightful Person
888 Views
Message 9 of 15
Flag for a moderator
Helpful Answer

Re: Picrure distorting

A few of the channels you've mentioned, are common to one particular broadcast mux - meaning a signal fault on that frequency will affect all of them.

Talking Pictures, 5-Select, 5-USA+1, C5+1, 5-Star, 5-USA, CBS Drama, 5-Star+1, CBS Justice, E4-SD, E4+1 and a couple of other minor ones.

You're best to either wait for the forum staff to respond, or call in. You almost certainly will need an engineer visit here.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

ashbash171
  • 7
  • 0
  • 0
Joining in
860 Views
Message 10 of 15
Flag for a moderator

Re: Picrure distorting

Great, thanks so much for your help

0 Kudos
Reply