Hi I have a new Samsung TV and V6 box, the engineer programmed the remote to control the volume on the TV, this stopped working a short time later, I called technical team and they sent a new remote out , which I did not think would solve it. Anyhow I paired the new remote and the volume control on the virgin remote worked for a minute or two and now does not work . When I try to pair again as I did numerous times with the first remote it does not work or recognise the code that worked initially on both remotes . Box has been reset numerous times and remotes unpaired and paired back but will not work . Any help in solving this would be great, thanks
Thank you for reaching out to us in our community and welcome, sorry to hear you are now having the same issue with the new remote.
I have had a look at you account and can see you have more than one box, can you try the remotes to see if they pair with other TV's in the house to make sure it isn't a issue with the Television itself?
You can also try our Self Help to see if you can get a resolution there.