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Pair remote to old box

Ricodave
Joining in

Hi, 

I've been sent a new remote for my box but it must be an old one as the instructions don't apply. 

I have no minus sign, and when I go to devices on the box there is no remote pairing option.

Does this mean I need a new box sent out?

Thanks

David 

3 REPLIES 3

Travis_M
Forum Team (Retired)
Forum Team (Retired)

Hi @Ricodave 

 

Thanks for posting on our community forum and sorry to hear about the mishap with the box 

 

Is the remote the same model as the one you had previously, is this one of our TiVO/V6 or 360 boxes? If you can advise further we can look to assist you 🙂

 

Regards

Travis_M
Forum Team

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Ricodave
Joining in

Thanks for the message Travis

The box is an old tivo and the remote is slightly shorter than the old one, but the same shape.  

PXL_20231003_143350937.jpgPXL_20231003_143431047.jpg

japitts
Very Insightful Person
Very Insightful Person

Looks like you've been sent a V6 remote for a TiVo. V6 runs the same software as TiVo but on a much newer and quicker box.

You'll either need a TiVo-specific remote being sent, or your TiVo box to be swapped for a V6 - providing you have VM home broadband.

https://www.virginmedia.com/care/tv-fault/which-tv-box 

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