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PIN required to watch a channel before 9 o'clock

Hello

I have just had my V6 box replaced a week ago with another V6 box as it had stopped working.

It now asks me for my PIN to watch a program depending on the rating, 15, 18 etc before certain times of the day.  I have removed all parental locks in the settings but it is still asking for a PIN.

 I have read older posts saying this is a thing but i never had to put in a PIN in my old V6 box.

Is this a faulty box?

 

thanks

 

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Message 2 of 6
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Re: PIN required to watch a channel before 9 o'clock

Hi ElPablo,

The pre watershed pin is now an Ofcom requirment which allows channels  to show more content than previously before 9am.

@BenMcr explains about the process in this post  Virgin-TV-V6/Pin-ALWAYS-needed 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Message 3 of 6
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Re: PIN required to watch a channel before 9 o'clock

Hi Dave, 

Thanks for replying.

Ive seen that response in other comments, but the only thing that confuses me, is that I didn't have this problem with my old V6 box only 2 weeks ago.

Thanks

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Re: PIN required to watch a channel before 9 o'clock

The PIN should have always been required for watching anything rated 12/15/18 during the day, there is no way to disable it and OFCOM require it.

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Message 5 of 6
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Re: PIN required to watch a channel before 9 o'clock

Outside of Sky Cinema, the PIN should currently only apply to Sky Comedy and Sky Documentaries during the day and any recordings from those channels.

No other channel should prompt for it on live broadcast or recordings if PIN protection for recordings is turned off.
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I work for Virgin Media - but all opinions posted here are my own
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Re: PIN required to watch a channel before 9 o'clock

Thanks for the replies.

that makes a little more sense then, it was the sky comedy channel I was on.

Maybe I have been lucky up until now.

thanks everyone

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