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hansi
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Fibre optic
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Message 1 of 5
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Outage

Ok, I accept that VM have a problem. What I can't accept is the note on the screen saying that I don't have an internet connection when everything else connected to the router is working. Why can't they change the notice saying the problem is at their end?

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steverb2
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Message 2 of 5
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Re: Outage

typical v/m, one hand dont know what the other is doing, same problem here mate, same old same old !!!!!!!!!!

JeepSwensonfan
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On our wavelength
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Re: Outage

Are we customers going to get any reimbursement for services NOT rendered. 

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Ernie_C
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Very Insightful Person
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Re: Outage

Given this will likely be resolved today, I doubt there will be any compensation.

The automatic compensation, available for broadband and landline, requires a full 24 hour outage before it kicks in.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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UnderdogRescue
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Tuning in
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Re: Outage


@Ernie_C wrote:

Given this will likely be resolved today

I love your optimism! I really hope it's well founded 🙂