Virgin Media Community

[Lizziep1000]

Hi there on letter recently it says I can order and additional box as Im contracted for tow but currently on have one ........Ive lost the letter with the instructions !

Can anyone help - I cant spend another hour on the phone trying to get this sorted !

Many thanks 

Liz

[japitts · Accepted solution]

It sounds like you're on the Ultimate Oomph package which includes a multi-room box as standard, you can check this on your "My Virgin Media" online account and viewing your contract details.

When did you receive this letter?

Do you have a co-ax connection point in the room you want the additional TV box located?

[Lizziep1000]

Hi there and thank you yes am on the ultimate package I spent over an hour on a call last week trying to arrange second box and the got letter I can order online but this got accidentally thrown away - no I dont have co-ax connection or I dont believe I have ?!?!

[Corey_C]

Thanks for your post and reaching out, Lizziep1000,

unfortunately we would not be able to take orders within the forums. This does require contacting us by phone 0345 454 1111 [calling 150 from a VM phone line is free] or by SMS 07533051809.

Cheers,

Corey C