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EJaneP
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Orange light & won’t pass welcome page

All working well when I left tv. Came back. TiVo box whirring. Stuck in orange light and welcome page

 tried all the switch Off and on stuff. No change

help please. We’re paying a fortune for your ghastly service. This could be final straw

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japitts
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Re: Orange light & won’t pass welcome page

If your TiVo or V6 won't boot up, that's best reported to VM Faults.

150 from a VM phone or 0345 4541111 from any other phone.

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EJaneP
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Orange light on TiVo box. Welcome page only

None of the suggestions for fix work

virgin please help

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EJaneP
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ONE HOUR on the phone then it went dead

Absolutely shocking. No service. No reply. No tv. HUGE BILL

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japitts
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Re: Orange light on TiVo box. Welcome page only

@EJaneP 

I've merged your duplicate posts for you 🙂


@EJaneP wrote:

None of the suggestions for fix work


Which suggestions are those? It's a bit hard to advise without knowing what you've tried - previous posts have suggested you call Virgin Media faults to report this.

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EJaneP
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Re: Orange light on TiVo box. Welcome page only

Check the cables

reset by pushing on button and source

the internet is fine & the TiVo box downstairs works

the tv is ok as I use fire stick on it - just no TiVo box. It makes a sound as it it’s trying to boot up but it fails 

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EJaneP
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Re: Orange light & won’t pass welcome page

I rang and held for 1 hour and 3 minutes and the line cut off

What do I do next

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EJaneP
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Help please. No telephone reply. No tv

The TiVo box stuck on orange.  Tv screen stuck on welcome page. TiVo box making funny sounds as if trying to start up. No joy

 followed every instruction on help from Virgin site and from community

 the phone lines keep cutting out. Once I’ve even held for over one hour. Seems I might need new TiVo Box

 can somebody from virgin help please

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