With the amount of money I am paying a month and the time I've been with VM I hope they resolve this soon.
What you're paying makes no difference to the fault process. Your issues - which likely are a failing hard drive with the onward consequences - should be resolved either with a faults call or when this threads is picked up by VM staff.
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Welcome to the forums and many thanks for your post. I'm sorry to hear of the issues that you've been having with your Tivo box.
I can see you have spoken to customer services since your latest post who have attempted to push through a software update. Please can you confirm whether this has changed things or whether you're still requiring further assistance?
Sorry to hear that this hit has not been successful. I've tried looking into this for you but struggled to identify the piece of equipment in question from your previous posts - is this the Tivo or V6? You should be able to tell here.
If our faults team call you back in the meantime, gret! Please keep us posted 🙂