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MrsT2015
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Ongoing issues TV and wifi no updates

We have logged problems as we have slowly lost our TV service.

we had problems with buffering and pixels. Had 2 engineers come - apparently there is a need for construction so called due on Monday 25th but had no notifications.

so we don’t know what’s happening or when it can be fixed completely and at the moment I have a cable from next doors property giving me something as we lost all services last week for 2 days (and no auto refund either as said)

 

 

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nodrogd
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Re: Ongoing issues TV and wifi no updates

You will need to chase this as construction is done by outside contractors who have to liaise with the local authority to get the required work permits. A member of the forum team should be along shortly & should be able to assist.

Automatic compensation is only paid if there is continuous total loss of service (Broadband & Landline only) for more than 48 hours.

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation 

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Matthew_ML
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Re: Ongoing issues TV and wifi no updates

Hey MrsT2015, thank you for reaching out and I am sorry to hear that you have not heard anything back regarding this job. 

I would like to take a look into this via PM with you.

Please can you keep an eye out for purple envelope. Thanks 

Matt - Forum Team


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