on 27-07-2022 20:10
We have logged problems as we have slowly lost our TV service.
we had problems with buffering and pixels. Had 2 engineers come - apparently there is a need for construction so called due on Monday 25th but had no notifications.
so we don’t know what’s happening or when it can be fixed completely and at the moment I have a cable from next doors property giving me something as we lost all services last week for 2 days (and no auto refund either as said)
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29-07-2022 19:57 - edited 29-07-2022 20:00
You will need to chase this as construction is done by outside contractors who have to liaise with the local authority to get the required work permits. A member of the forum team should be along shortly & should be able to assist.
Automatic compensation is only paid if there is continuous total loss of service (Broadband & Landline only) for more than 48 hours.
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
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29-07-2022 19:57 - edited 29-07-2022 20:00
You will need to chase this as construction is done by outside contractors who have to liaise with the local authority to get the required work permits. A member of the forum team should be along shortly & should be able to assist.
Automatic compensation is only paid if there is continuous total loss of service (Broadband & Landline only) for more than 48 hours.
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 01-08-2022 09:35
Hey MrsT2015, thank you for reaching out and I am sorry to hear that you have not heard anything back regarding this job.
I would like to take a look into this via PM with you.
Please can you keep an eye out for purple envelope. Thanks
Matt - Forum Team
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