Ongoing issues TV and wifi no updates

[MrsT2015]

We have logged problems as we have slowly lost our TV service.

we had problems with buffering and pixels. Had 2 engineers come - apparently there is a need for construction so called due on Monday 25th but had no notifications.

so we don’t know what’s happening or when it can be fixed completely and at the moment I have a cable from next doors property giving me something as we lost all services last week for 2 days (and no auto refund either as said)

[nodrogd · Accepted solution]

You will need to chase this as construction is done by outside contractors who have to liaise with the local authority to get the required work permits. A member of the forum team should be along shortly & should be able to assist.

Automatic compensation is only paid if there is continuous total loss of service (Broadband & Landline only) for more than 48 hours.

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation 

[Matthew_ML]

Hey MrsT2015, thank you for reaching out and I am sorry to hear that you have not heard anything back regarding this job. 

I would like to take a look into this via PM with you.

Please can you keep an eye out for purple envelope. Thanks