We have logged problems as we have slowly lost our TV service.
we had problems with buffering and pixels. Had 2 engineers come - apparently there is a need for construction so called due on Monday 25th but had no notifications.
so we don’t know what’s happening or when it can be fixed completely and at the moment I have a cable from next doors property giving me something as we lost all services last week for 2 days (and no auto refund either as said)
You will need to chase this as construction is done by outside contractors who have to liaise with the local authority to get the required work permits. A member of the forum team should be along shortly & should be able to assist.
Automatic compensation is only paid if there is continuous total loss of service (Broadband & Landline only) for more than 48 hours.