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On demand

I can’t watch anything on demand it just shows a black screen no sound nothing.

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The good doctor

I’m trying to watch the good doctor as it states series 1 and 2 I can watch on demand but when I go to play there is a black screen....whys is this?

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Re: On demand

Hi Lisa820,

A lot of forums members with your issue have managed to get it working properly by following the instructions for this tv-error-code  (ignore the description saying, "this show is temporarily unavailable".)

Dave

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Re: On demand

Hey that’s for the idea but still not working

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Re: On demand

Is your live TV working ok? If so, are you watching on a 4K UHD TV? If so, what's the exact make & model?

If not a 4K UHD TV, what're your video output settings configured as? You can check in Home > Help & Settings > Settings > Video Output

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Re: On demand

I have a Hisense 4K tv I have changed the video output but doesn’t make a difference. It has only just started happening past few days used to work fine 

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Re: On demand

Wha's the exact model number of your TV?

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Helpful Answer

Re: On demand

Model number: R50B7120UK.

2019 mode

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Re: On demand

Definite confirmation of HDCP 2.2 support with this model is hard to come by online, but according to the manual HDMI slot 1 is flagged as "ARC" which on some models has been the solution to incompatibility.

I'd suggest try connecting your V6 to HDMI slot 1, see if that solves the issue. If not, follow Home > Help & Settings > Settings > Video, and make sure thatg 1080 is selected.

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Message 10 of 16
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Re: On demand

Thanks for the idea but tried all that still nothing.its weird when I try to watch it and screen is black I have to press back twice to get back to the home screen none of the other buttons work

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