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On demand is temporarily unavailable v210

Can anyone help with this error pls?

we get the same error for catchup tv

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Wise owl
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Re: On demand is temporarily unavailable v210

Hi Adelemb,

error v210 is a network connection. The V6 works best with an ethernet connection.

Go round all the Virgin cables and make sure they are tightly connected/screwed in.

Click on Check service status at the top of this page. This might show if there are any issues in your area. If it doesn't  show any then please click on Run Test for the TV and see if it brings up anything.

You could also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

What are the lights on the router doing?

Are you connected using an ethernet cable?

Have you tried rebooting the hub and V6 box?

You can also try a pinhole factory reset of the hub.

Does the program guide function correctly?

Using your V6 remote please can you try the following:-

  1. Select the home button
  2. Use the directional buttons to select Help & Settings
  3. Select Settings
  4. Select Network
  5. Select Connection in progress: get status or Connect to the Virgin Media Service now

Please can you try playing a catchup program, Netflix, BBC IPlayer etc and see if they are working now

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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