On demand error 669

[steveg100]

For the past couple of weeks I've been unable to use on-demand, either the box sets, or film rentals.

There is no information on this issue, none of the automated tests show any problems.  I can see others have this issue on this forum, but no solutions have been suggested.

As others have said, a hard reset of the TIVO stops it for a while ( <24hrs).

Has anyone had any luck resolving this permanantly?

[steveg100]

Update:  I have raised a ticket via dialing 150.  Im told it will take 3-5 days to fix.

[Ayisha_B]

Hi @steveg100 👋,

Welcome to our Forums and thanks for your post. It's great to have you on board with us here 😊

Sorry for the issues you've been having with on demand. 

Just checking in to see if you still need help? Have the team been in touch regarding the ticket that was raised?

Let us know so we can offer further support if required. 

[steveg100]

Ayisha,

Just checked and it looks like my issue has been resolved.

Thanks for checking up.

SG

[Chris_W1]

Hi steveg100, thanks for the message and welcome back to the forums.

I am glad to hear that this has now been resolved and so send us a message if anything changes?

Kind regards, Chris.