Virgin Media Community

[Seonb]

I upgraded to maxit tv today and am able to watch channels live. However when i try to watch any programmes on demand or on catch up im being told i need to upgrade. Ive been with VM for 10 years so not a new customer but cant work out why cant access these? Any ideas? Thanks! 

[japitts]

Just for clarity, are you seeing this error on FTA content from C4 or C5 as well?

Something's clearly gone awry at VM's end for that to happen - more in hope than expectation, just try an EPG refresh using Home > Help & Settings > Help > TV Care > I'm missing some channels

If not, wait here for VM staff to intervene in a few days.

[Seonb]

Thanks for that. Tried what you suggested but didnt fix the issue. Thanks for trying to help! Waiting for VM support to look into the issue. 

[Matthew_ML]

Hey Seonb, thank you for reaching out and a warm welcome to the community I am sorry to hear you've had some on demand issues.

I can see from our side you have spoke to the team since posting this, did they manage to get this resolved for you? Thanks

[Seonb]

Hi Matt, not yet no as still waiting for a follow up call as the team were unable to resolve the issue and were going to pass it on.

[Jz0]

Hi,

I have a similar issue.  I upgraded and this includes Sky Cinema.  I can watch films on live TV and I can record them on my Virgin box, however, if I try to watch a Sky Cinema film on demand it says I need to upgrade.

I am able to watch films on demand on my laptop using Virgin TV Go.

I have tried contacting Virgin via WhatsApp but they have not got back to me yet.

Thanks.

** Update ** I am new to the forum and I have now posted this as a new post but couldn't work out how to delete this one!