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Jeff64
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On demand and catch up freezing

on ‎21-01-2021 10:45

Having problems with in demand freezing starts up but freezes at the end of the adverts and does not orogress to programme, i have seen a lot of posts about this but no solutions! Had system checks, new v6 box etc but nothing so far has worked !! Any ideas

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japitts
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Re: On demand and catch up freezing

on ‎21-01-2021 10:50

Are you watching onn a 4K UHD TV? If so, disregard the lack of an error code and follow the advice on https://www.virginmedia.com/help/virgin-tv-error-codes/604 - only thing I'd add is that sometimes the V6 needs restarting after the change.

If still no joy, post back with the make & model of your TV.

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Jeff64
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Re: On demand and catch up freezing

4 weeks ago

I went to settings and reset the v6 box video output from 2060 to 1080i and then retried the on demand and all working now!! Thanks for the advice 😁

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