Virgin Media Community

[raj1730]

I have a newly installed V6 box with a hard Ethernet cable connection coming from a virgin WiFi extender booster unit plugged into the mains. When watching on demand TV after every 20 mins or so it stops saying the system on temporarily unavailable and to try again later. When I go to help & settings and run network diagnostics it fails on the port configuration test. 

I have gone into my hub3 settings and forward ported the ports the port configuration test indicated I should open on my hub3 router, but the port configuration fail continues to be reported.

Any help would be appreciated. 

[Ryan_N · Accepted solution]

Hi raj1730, 

Thank you for your post. 

Sorry to hear about the issue you've been having and thank you for letting me know the steps you have already taken. I can appreciate your post was a few days ago, can I ask how everything is at the moment or if you have spoken with any member of team since? 

Cheers. 

[raj1730]

Thanks for you reply. The issue was with the Virgin service. They say the have fixed it and my issue seems to have gone away. 

[Jodi_S]

Thanks for the update raj1730,

Glad to hear everything is back up and running.

If you need any further assistance please come back yo us through this channel.

Kind regards Jodi