Menu
Reply
Highlighted
  • 17
  • 0
  • 1
Tuning in
1,012 Views
Message 1 of 6
Flag for a moderator

On Demand sky cinema black screen

Whenever I select a movie to watch on demand from sky cinema I get a black screen.  I do get sound but a black screen.  V6 box is connected from my amp to my tv if thats any help.

0 Kudos
Reply
Highlighted
  • 5.12K
  • 261
  • 461
Forum Team
Forum Team
988 Views
Message 2 of 6
Flag for a moderator

Re: On Demand sky cinema black screen

Hi, daffyduck2016

 

Thanks for posting, sorry to hear of this On Demand issue. 

 

Have you tried a different HDMI cable? 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
Highlighted
  • 17
  • 0
  • 1
Tuning in
984 Views
Message 3 of 6
Flag for a moderator

Re: On Demand sky cinema black screen

Hi John 

I've had a search on Google, could it be DHCP issues?

0 Kudos
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
815 Views
Message 4 of 6
Flag for a moderator

Re: On Demand sky cinema black screen

I've also got this issue. All other channels and demand services are working but Sky Cinema movies are just black with the sound playing. Once I leave the video the image flashes up for a second so it's there playing somehow.

 

Any ideas?

0 Kudos
Reply
Highlighted
  • 1.06K
  • 38
  • 55
Forum Team (Retired)
Forum Team (Retired)
779 Views
Message 5 of 6
Flag for a moderator

Re: On Demand sky cinema black screen

Hi Timetodine13

 

Thank you for posting on our forum pages.

 

We are sorry for any service issues experienced.

 

Has there been any improvement since your last post?

David_Pn
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply
Highlighted
  • 13
  • 0
  • 3
On our wavelength
456 Views
Message 6 of 6
Flag for a moderator

Re: On Demand sky cinema black screen

We have this problem did anyone find a fix?
0 Kudos
Reply