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On Demand not working

I have a V6 box and I cannot play films included in my package accessed via on-demand.  An error message suggested I change the HDMI port, that didn't work and also changed the HDMI cable, that didn't work.  On demand working fine on a TIVO box in another room and internet is working OK.  Bought a film from the Virgin Movie store a couple of weeks ago, that's arrived on the bill but was never able to play it.  Paid again on Amazon Prime and guess where I now get my films from. 

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Re: On Demand not working

What is the make and model of your TV. Do you have any other kit connected?
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Re: On Demand not working

It's a Samsung UE55

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Re: On Demand not working

The V6 connects into the Samsung One Connect Box which takes the feed from the V6 and a Samsung DVD player.  This then has a "one connect" cable to the back of the TV.  All worked fine with the TIVO box in the past.  

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Re: On Demand not working

Sorry, but what's the whole model number please?
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Re: On Demand not working

UE55HU8500T

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Re: On Demand not working


@peterk63 wrote:

UE55HU8500T


For that TV the V6 needs to be connected to the HDMI port marked as MHL.

HDCP 2.2 can only use the HDMI(MHL) port. HDCP is short for 'High-bandwidth Digital Content Protection' and is for video copyright protection.

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Re: On Demand not working

Brilliant, that has worked.  I thought all HDMI ports were the same, for future information what's the difference between them?  

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Re: On Demand not working

Just seen your earlier reply with the answer.  Thank you once again.

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Re: On Demand not working

HDCP 2.2 is a newer copy protection for 4k kit and content.

For some reason some of earliest 4k TVs only supported it on one HDMI port. New 4k TVs support on all inputs.
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