Virgin Media Community

[FishFD3S]

I have an issue with trying to watch and movie from Sky Movies On Demand, I have no issues with on demand tv, just the movies.

It plays the adverts then freezes and doesn't move. I've checked the settings as per Kev_B's sticky post at the top, I've rebooted the box and still nothing plays. 

Nothing like paying for a service that I can't use. 😞

Fish

[japitts]

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@FishFD3S wrote:

It plays the adverts then freezes and doesn't move. I've checked the settings as per Kev_B's sticky post at the top, I've rebooted the box and still nothing plays.

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That's classic HDCP symptoms, so...

1: Confirm that you have 1080 selected as a video output?

2: Can you watch non-BBC OnDemand programmes by choosing "Watch from CatchUp" on the backwards TV Guide?

3: What's the make & model of your TV, and any other connected A/V equipment?

[FishFD3S]

I can confirm it is set as 1080p on the video section, as said no issues with catchup/ondemand tv just Sky movies that will not play. 

Samsung TV direct via HDMI.

I've run the video system test and it see's all the direct levels of video configuration.

Fish