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CassonP
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Old set top box needs replacing.

I have an old set top box that needs replacing. I got a letter in July 2018 about it being replaced and followed the instructions and heard nothing back. This was not an issue at the time as the box worked fine. I am now getting slow down and lock up issues.

I have tried the (to be blunt) S**T online help and I even found a number to ring. NONE of these had an option for what I require and as both these do not cater for people with issues that don't fit into the their set options I have to resort to posting on here.

Does anyone have a telephone number for Virgin Media where I could speak to that most elusive of thing a human being?

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japitts
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Re: Old set top box needs replacing.


@CassonP wrote:

I have an old set top box that needs replacing. I got a letter in July 2018 about it being replaced and followed the instructions and heard nothing back. This was not an issue at the time as the box worked fine. I am now getting slow down and lock up issues.


Sounds like you've got one of the older V-HD or V+ boxes that are now long since discontinued and do indeed need replacing with (most likely) a TiVo


@CassonP wrote:

Does anyone have a telephone number for Virgin Media where I could speak to that most elusive of thing a human being?


150 from a Virgin phone, or 0345 4541111 from any other phone. I'd recommend the "I have a fault with my TV service" options.

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