Hi Bernard7,
Sorry to see you still have problems with your V6 box.
You won't receive a reply to your emails because Vurgin don't have a customer facing email address.
Have you actually called to the Activation line to get your box activated. 0800 953 9500?
How are you connecting the V6 to your broadband? Are you using an ethernet cable or wifi?
If you're using an ethernet cable can you plug both ends into the router and make sure they both light up please.
You could also speak to TV Faults by calling 150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues
Or you can try the text messaging service.
Just send a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
Hopefully a member of Forum Staff will pick this up for you again.
Dave
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali