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Brianculverwell
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Not recording in HD

I have sky sports F1 in HD and recorded the practice today and the play back is of poor quality not in HD. Any ideas?

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japitts
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Re: Not recording in HD

Fine for me. Are you sure you recorded in HD?

If you watch Sky F1 in HD, is the picture as you'd expect?

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Brianculverwell
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Re: Not recording in HD

Hi, yes it was in HD the live channel is fine as expected but the recording was differently not in HD

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Molly_G
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Re: Not recording in HD

Hi @Brianculverwell,

 

Many thanks for your post and welcome to the forums. I'm sorry to hear of the poor playback quality on your HD recordings.

Have you seen any improvement in this since your last post at the weekend?

 

If not, are you able to confirm if any other HD recordings are poor quality from any other channels?

Please can you also ensure all wires are secured 'finger-tight' to your equipment then try rebooting both your broadband hub and TV set top box? 

 

Keep me posted - thanks,

Molly_G
Forum Team



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Brianculverwell
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Re: Not recording in HD

Hi Molly,

Thanks yes all other recordings are fine on HD.

I believe that I requested the recording before I upgraded to the HD package.

Please could you confirm this may be the cause?

Thanks

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japitts
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Re: Not recording in HD

Can you check which channel the recording was made from? Press "info" when it's playing, and look in the top-right.

Sky F1 SD is 516. Sky F1 HD is 506.

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ozsat
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Re: Not recording in HD

It sounds as if you set up a series link on the SD channel - rather than a series link+ for all channels.

If you amend the series link you can change it to all channels and it will request the best version available on your subscription.

You can also amend the series link to be the F1 HD channel - but will need to amend again if you drop HD.


@Brianculverwell wrote:

Hi Molly,

Thanks yes all other recordings are fine on HD.

I believe that I requested the recording before I upgraded to the HD package.

Please could you confirm this may be the cause?

Thanks


 

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japitts
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Re: Not recording in HD

@Brianculverwell 

Just to add to @ozsat response ... if you find the recording in question, in the last screen before you choose "play now", go down to "more options", then "modify series link", you can amend the SL options.

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Sasha_W
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Re: Not recording in HD

Afternoon @Brianculverwell

 

Thanks for posting back on here 🙂 

 

If you could answer @japitts questions, that would be fab so we can take a closer look into this. 

 

Is it just the picture keeps breaking up or is their some lagging? Any error codes? 

 

Please do let us know 🙂 

Thanks 

Sasha - Forum Team


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