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slinwood
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Not getting sky sports

I signed up for additional Sky Sports package. Got sent an email with a bill immediately but the channels are still unavailable. Missed two matched now. Phoned 4 times. Been told it would be fixed within 30 minutes - not. Told it would be fixed within an hour - not. Told I would receive a phone in 4 hours - didn't. Got redirected to online. Really disappointing and frustrating service. No idea when the problem will be fixed. Very annoyed you have sent a bill without providing a service or replying to us today. 

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newapollo
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Re: Not getting sky sports

Hi slinwood

It can take as little as a couple of hours, or 24-48 hours for the channels to become available, however you can try the following:-

Ensure your V6 is connected to the Hub by going into Help & Settings > Settings > Network > Connect To The Virgin Media Service.

Make sure the test doesn't fail. After it has completed the test, perform a restart by going Help & Settings > Clear or Restart TiVo Box > Restart. 

** When it reboots go into Help & Settings > Help > TV Care > Missing Channels. Let it perform that for about 15-20min, and then restart your box as described above. 

** You could try this part first, but if it fails, please try all the steps.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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