I signed up for additional Sky Sports package. Got sent an email with a bill immediately but the channels are still unavailable. Missed two matched now. Phoned 4 times. Been told it would be fixed within 30 minutes - not. Told it would be fixed within an hour - not. Told I would receive a phone in 4 hours - didn't. Got redirected to online. Really disappointing and frustrating service. No idea when the problem will be fixed. Very annoyed you have sent a bill without providing a service or replying to us today.