Quite often the automated system will try running diagnostics and remote fixes and then decline to put you through to a faults agent. Calling back 10minutes later when the fix has failed, tends to get you into the queue in these instances.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
Hi dustybin154, thanks for the message and we are sorry to hear that the set top box is not functioning as it should be. This will most likely require an engineer to resolve. Can you confirm if you have managed to speak to us regarding this or still require assistance? Chris.