No tv picture or sound

[RichWa11]

Hi there

ive had no picture or sound on any channel on my v6 box for some time now, if I’m lucky I might get stactic, other times nothing at all. All the connections are in and I’ve reset the box but all it says is no signal. Internet is fine 🙂

i watch mostly streaming services so have left the issue for some time but now I want to record some shows but I’m unable to 

thanks

rich

[japitts]

Do you get the V6 menu system and TV guide?

[RichWa11]

Hey there, yes I still have the menu/channel guides

[japitts]

So what is "it" that says "no signal"? If this is an error from the VM TV box, it should have an error code/message associated.

Can you view OnDemand programmes?

[RichWa11]

Oh yes sorry

In the text box in the middle of the screen it says there’s a problem with the signal and has the error code W02 

on demand works fine 

thanks 🙂

[newapollo]

W02 is a signal fault.  Possibly due to eternal wiring.

Check on 0800 5610061 for any known area issues, If nothing is listed then you need to call VM and log a fault. It's likely to require a tech visit to resolve this.

It's 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[RichWa11]

Ok I’ll wait a couple days and see if a forum team member picks it up if not I’ll try and call

thanks for your help 🙂

[Chris_W1]

Hi RichWa11, thanks for the message. 

I am sorry to hear that you are having issues with the set top box and will send you a PM so that this can be looked into further. 

Kind regards, Chris. 

[Chris_W1]

Hi RichWa11, thanks for the message and the PM. 

I am glad to see that this is on the way to becoming resolved. 

Let us know how the visit goes. 

Kind regards, Chris.