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No tv or internet

Hi guys how do i report my tv and Internet not working ive tried all the wires all connected 

Tv error code s101

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Re: No tv or internet

Hi call 150 free from a virgin phone or 0345 454 1111 from any other phone go down the TV faults route.Regards Micky
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Re: No tv or internet

Thank you very much 

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Re: No tv or internet

Thanks for the post Uknick.

 

Can we please confirm how your services are doing today?

 

Did you get in contact with the team for further checks? 

 

Let us know, Emily.

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Re: No tv or internet

Yes Internet is OK now but still missing tv channels 

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Re: No tv or internet

Hi Uknick,

Since you managed to get your internet working again, have you tried searching for missing chanels?

Using your remote control

 Help & Settings > Help > Virgin T> go up to the top of the screen then TV Care and press OK >  Missing Channels.? > Refresh my channels list

This may take around 15/20 minutes to complete then  you may need to reboot your V6.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: No tv or internet

Yes tried all the trouble shooting 

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Re: No tv or internet

Yes tried that

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Re: No tv or internet

Sorry for the delay in responding. 

Which channels are you missing exactly?

 

Is it ones you pay for as extras or basic channels like BBC1? 

Emma_C - Forum Team
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Re: No tv or internet

Free and extra channels that are paid for 

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