My v6 box wont get past the welcome screen, then no signal, I've switched it off and on again, unplugged everything and plugged it back in. If I leave it on its just the white light that flashes when I press the remote button, and at one point it went red, but I can't remember what combination of unplugging, switching elicited this outcome. I ran the tests and service staus doodahs and was assured all is well, which is nice and optimistic yet untrue. Wifi working fine. Any ideas?
If your box is failing to start up we will probably need to replace the box, it sounds like its at the end of its days.
We currently have very low equipment stock at the moment, so sadly I cannot send out a replacement to you as a delivery, however I've arranged an engineer visit for you so that if they cannot fix the fault during the appointment they will be able to replace the box for you there and then.
Let me know how the visit goes and if you need anything else.