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No subtitles on Amazon Prime

When I go to watch Amazon prime from the V6 app there are no subtitles...I went to my Amazon account and made sure subtitles were on....still no subtitles...why is this...I can get subtitles on netflix from the V6 box, but not Amazon Prime...please explain.

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Re: No subtitles on Amazon Prime

Hi Your remarks should be directed to Amazon, as virgin is the just platform they have no control if they supply sub titles or not.Regards Micky
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Re: No subtitles on Amazon Prime

Have you turned them on in the app itself? They seem to be working fine for me.

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Re: No subtitles on Amazon Prime

Yes I've turned them on...sorry only just seen this...when I watch prime on the firestick I get subtitles, when I try to watch it on VM no subtitles..

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Re: No subtitles on Amazon Prime

The subtitles work fine on firestick..it's just when I try to watch it through VM...no subtitles...this is also true for any catch up I watch from VM.

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Re: No subtitles on Amazon Prime

Just to check, have you turned them on in the app on the V6 box or just via your Amazon account?

Have you also rebooted the V6?

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Re: No subtitles on Amazon Prime

Yes to both questions....can you get them while watching VM catchup..because I can't..neither can my sister.

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