No sound

[Mel10]

I have no sound after pausing the TV,  I have followed all the guidance and rebooted several times , still no sound at all , I have checked cables , changed channels still nothing!

[newapollo · Accepted solution]

Hi @Mel10 

I've previously had an issue with my V6 not getting any sound. I had to unplug my V6, hub, soundbar from the mains, then remove all cabling from all devices connected to the hub, V6 and soundbar (eg firesticks etc) Oncde reconnected and switched on my sound returned.

Also follow the online help using the link below

https://www.virginmedia.com/support/help/tv/tv-faults/tv-sound-issues/USI_V6/having-sound-issues 

[Mel10]

Thanks , ended up with engineer who was great , call centre staff however that's another story 🤬

[newapollo]

Thanks for the update @Mel10 

Great to see it's all working again.

Stay safe and take care.

[Natalie_L]

Hi Mel10, 

Thank you for your post.

I am very sorry for the issues you have faced with the TV service. 

Its great to hear the issue has now been resolved but disappointing to read your comments regarding our call team.

If you can expand on what has happened, we would be happy to look in to this further. 

Thanks,