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Ian-64
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No sound with Sky cinema on-demand

When we try to watching films from Sky cinema on-demand service the sound stops after a couple of seconds. Picture quality is fine.

All other "on-demand" streaming services work perfectly (Netflix, Amazon Prime, i-player etc).

Tried changing the HDMI cables. 

Is this a known issue, and how can I fix it?

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japitts
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Re: No sound with Sky cinema on-demand

You've mentioned streaming services working ok, but how about other OnDemand programmes?

Apart from BBC content which uses the iPlayer app, all broadcasters use the same OnDemand technology - so if you have a VoD fault, it should affect all channels/programmes regardless of broadcaster.

If not - then are there any specific films/programmes that you're having issues with?

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Ian-64
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Re: No sound with Sky cinema on-demand

Thanks for your response.
Everything works fine (Netflix, Amazon, iplayer, More 4 etc), except when trying to watch an on-demand film from Sky Cinema.
This has been going on for a white with varying degrees of problem.
I rebooted the box last night, and it seemed to work OK. Haven't tried today.
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Ashleigh_C
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Re: No sound with Sky cinema on-demand

Hi there @Ian-64

 

Thank you so much for your first post to our Community Forums and welcome to the team, it's great to have you on board! 

 

I am so sorry to hear that you are facing this issue with your Sky Cinema and thank you to @japitts for their advise! 

 

I have had a look on your account I can see the box is currently turned off, are you able to turn this on for me so I can run diagnostics? 

 

Thank you. 

Ash_C
Forum Team



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