Showing results for 
Search instead for 
Did you mean: 

No sound when i turn tivo box on

Joining in

Over the past month or so, when I turn the TiVo box on (v6) there is a picture but no sound.  It's the same on all channels and recorded programmes . The Tv on its own works fine.

If I turn the TiVo box off and on again, it usually fixes the issue, but this process takes approx 10 minutes it's everytime.I

Any help gratefully received.


Not applicable

Very Insightful Person
Very Insightful Person

If restarting your V6 clears the problem for a while before it recurs, that lends towards a software issue - but.... have you tried another HDMI cable, and another HDMI port on your TV, to eliminate a fault there?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Forum Team
Forum Team

Hi there RichardJ3,

Thanks for raising your query and welcome back to the community.

Really sorry about the issues faced, from checking our service I can't currently see any readings that would attribute to the issue, is it still occuring? 

Let us know,