I have spent 1/2 hour waiting on the phone. I have been on VirginMedia web site and ended up going around in circles? I have also switched the box off/on. Still no sound on Channel 624 France 24. I have a Tivo in another room and no problem on channel 624
This is fault common to both Virgin and Sky viewers, so it looks as though it's the actual station that's at fault, as there was a holding picture from France24 with text about equipment but I was unable to translate it (I took german at school).
There was another post regarding the English speaking version a couple of days ago on these forums, I checked the channel and the sound wasn't working.
I tuned into a different channel, then went back a couple of minutes later and France 24 sound was working again. Not sure if that was a coincidence, or if I was just fortunate to catch it at the right time.
The sound is currently working on my V6 on channel 624.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
Hi Dave, many thanks for your swift response, and apologies for my tardy response. It may not be the station as I have a V6 Tivo box in another room and sound is fine on 624 France24.. Funnily enough though not too long ago I had a lot of pixelation on this channel it got to the point where it was unwatchable. Now picture is fine just no sound, it was aok up to the other day? I’m still waiting to hear from VirginMedia.
Hello I followed your supplied instructions to go to Info button…then scroll down to speaker icon which worked. But I have lost sound again on channel 624. When I go to repeat the same thing what I now get is
“The current audio track is English Dolby Audio” “There are no alternative audio tracks available.”
Can you advise please as this obviously isn’t right.
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Hi Dave, thanks for your advice about my number. I'll see if I can edit out. We just had a micro loss 1-2 seconds? After Which I went back to 624 and sound has now been restored. So I guess someone at Virgin must have pressed the right button.