Error code 669 usually relates to On Demand problems, see screenshot below, which advises to check the current /service-status
Also if nothing shows there call the automated Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.
Also using your V6 remote go to Home > Help & Settings > Help & Troubleshooting > On Demand
Are you watching via Box Sets & Movies? If so does this happens with other movies from there?
If it's just one movie which one is it?
Again if it's via On Demand, have you checked that the V6 box is still connected to the internet?
Home - Help and Settings - Settings - Network - Connect to the Virgin Media service now.
Thanks for your post and apologies to hear you're having issues with this error code.
I can see that newapollo has given some great information on how to resolve this error message. Can you please try the steps above and let us know if you are still having issues?
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