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No signal on all channels

I’m getting an error message no signal in my box. I believe there is an with the white cable that goes into the back of the box as the connection. How do I get a replacement?

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Re: No signal on all channels

Check all the coax connections are in tight and switch it off and unplug it for 5 minutes. Whilst it is off connect it to your Hub with a new Cat6 ethernet cable. After you switch it on it should remake the network connection and start up fine.
If that doesnt sort it call it in as faulty.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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