Virgin Media Community

[mcgregor30]

We have had no signal from our V6 box to the TV for about the past month and despite many efforts have been unable to reach Virgin support by phone.  Prior to the TV giving the no signal error code, the picture had been suffering from increasing interference. We have replaced the HDMI cable ( and tested it on other devices so know that it works), so think the fault is with the box - all our other Virgin services ( other Tivo TV/broadband etc) are fine.  Can anyone help ? Thanks 

[japitts]

When you say "no signal", do you mean your TV is giving "no signal" errors - that would normally mean an HDMI or input issue.

Or are you reporting your V6 having problems with live TV channels and reporting an error code when channels drop completely?

[mcgregor30]

The TV is not receiving a signal from the box, we've changed/checked the HDMI lead so are confident the lead is not the problem but the box itself.  Does anyone from Virgin pick up these messages as we can't get through to them by phone to report the problem ! 

[japitts]

Have you tried restarting your V6 with the TV connected and using a known working HDMI lead in a known working HDMI port?

A video self-test is part of the boot sequence.

The quickest way to report TV service faults is to call.