Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
248 Views
Message 1 of 5
Flag for a moderator

No power on v6 box

Hi

My v6 box has no power/has failed. I've checked all the cables and confirmed everything is correct and nothing has changed.

I've tried to call but have been cut off twice after being on hold for nearly an hour each time. 

 

Thanks

William

0 Kudos
Reply
Highlighted
  • 5.49K
  • 696
  • 1.08K
Very Insightful Person
Very Insightful Person
238 Views
Message 2 of 5
Flag for a moderator
Helpful Answer

Re: No power on v6 box

You're not going to like this, but...

I'm afraid your best bet is to keep trying. You could try using the text message service (07533 051809) but I'm not sure it's designed for fault reporting. VM staff work their way through posts on here, but response times are currently anything between a few days and a week.

Alternatively, keep on trying and perhaps earlier in the day....

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
126 Views
Message 3 of 5
Flag for a moderator

Re: No power on v6 box

Still no answers from virgin guys. Using for this service and not getting anything! Bit ridiculous. 

0 Kudos
Reply
Highlighted
  • 3.93K
  • 630
  • 868
Community elder
120 Views
Message 4 of 5
Flag for a moderator

Re: No power on v6 box

Hi williamearl5383,

Have you tried signing into Service status at the top of this page and run a test against the TV box?

By doing this VM will send a signal to your box and try to repair it. The automated system should realise it's not connected, it may ask you to reboot etc, but it may also determine it's deceased and either send out a replacement or arrange an engineer appointment

If that doesn't work then you need to contact the Faults team. 

This will unfortunately mean calling (again) 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues

When calling Faults you will go through a series of questions/tests, but hopefully it will realise you've run the online tests and put you through to an agent, if not answer no to every test they try and then call back around 10 minutes later and an agent should pick the phone up.

There's all the option of contacting retentions instead (think of leaving us) option 4, and a kindly ear and knowledgeable agent.

Or you could try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Reply
Highlighted
  • 7.71K
  • 462
  • 486
Forum Team
Forum Team
62 Views
Message 5 of 5
Flag for a moderator

Re: No power on v6 box

Hi Williamearl5383, 

Thanks for your post and welcome to our community. 

 

Really sorry you're having some issues with the service and for the delay in getting back in touch, we have been busier than usual. 

I have tried to have a look at the back end of things from here but I've been unable to locate your account. 

Can I ask if you're still having issues? 

If so then please let us know so we can advise further. 

Emma_C - Forum Team
0 Kudos
Reply