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Darrenjm
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No picture or sound

Edit: changing HDMI port fixed it

 

No sound or picture on live TV or recordings. I can see the menus and it is connecting to the internet okay. I've tried switching off and waiting 10 mins a few times and it's still the same

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japitts
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Re: No picture or sound

Faulty HDMI port on your TV then.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Tom_F
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Re: No picture or sound

Hi Darrenjm, thanks for getting in touch.

 

Glad to hear your you were able to identify the issue, thanks for keeping the thread updated. If there's anything else we may be able to help with please let us know. 

 

Tom 

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