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No picture but sounds on

Hi 

I had virgin installed on Friday, and I am having an issue with the picture. When my tv has been off for a while and I turn it on sound is working but there in no picture. They only way I can get it back on is if I switch the box off at the wall and reset it. Anyone any ideas how to fix this. 

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Re: No picture but sounds on

Good evening @Kieronmad88 

 

Thank you for reaching out and a very warm welcome to the forums.

 

I am really sorry to hear that you have had some issues with the TV picture there. 

 

How are things looking since your post? Have there been any improvements? 

 

Please could you advise if you have tried an alternative HDMI wire? 

 

Kind Regards 

Zak_M  

 

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