Ive been with virgin a couple of weeks and everything was fine. A couple of days ago i started getting no tv picture on the channels. I also cant see the pictures on apps like bbc iplayer or youtube.
The sound works fine, i can see the menus, tv guide, recording, i can see the iplayer menus and youtube menus all fine. But as soon as i click play, i just hear the sound and no picture untill i click back onto the menus and then i can see the menus again.
Ive tried the obvious fixes like restarting the box, changing the hdmi cable/port but the problem continues. Ive also plugged another device into same hdmi port which works fine, and the tv itself on freeview and its own apps works fine. So the problem definitely lies with the virgin box.