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No on demand service

I got virgin oopmh package in September and the V6 box upstairs works for on demand services but the living room V6 box is not able to use any on demand or catch up service. 

Originally set up by the engineer who installed. HELP!

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Re: No on demand service

What errors do you get and what make and model is the TV?
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Re: No on demand service

There is no error message. What ever you select to watch looks like it will start with the virgin graphics playing just before it goes completely black screen. Tv is 4k LG about 4yrs old.

Just switched from talk talk and had no problem. 

None of the apps work except Netflix.

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Re: No on demand service

The V6 now uses HDCP 2.2 with On Demand after the latest update when it's set to 2160.

So it needs to be connected to an HDMI input that supports it.

If you box was installed before the update then it may not be connected to an HDCP 2.2 input as before the update On Demand would work on HDMI input.
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Re: No on demand service

I saw an earlier post that suggested hdmi 2.2 and I moved the V6 connection to hdmi 1 which is 2.2. It still hasn't worked. Do I need to reboot after doing this?

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Re: No on demand service

It would be worth a try.
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Re: No on demand service

It worked!!!!😄 Thank you.

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