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snapper2472
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No on demand or catchup

Hi,

I recently had 3 Tivo V6 boxes installed. two are on Ethernet and one is wifi connected. When the engineer installed them it was apparent that On demand and Catch up was not working. It stated "On demand is temporarily unavailable (V273) Please try again in a few minutes". He looked at the message blankly for a few seconds and said it should be all right in a while. It has now been two days with the same fault. I have rebooted all my boxes repeatedly as well as the router with no success. I have spent two hours on a phone to virgin only for the operator to say that she has no knowledge of fault V273 and the issue is being "escalated". If the fault is still there in 72 hours to call back!

Does anybody have any ideas?

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Paul_86
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Re: No on demand or catchup

Hi Snapper

Please follow instructions below to check if smart card is paired correctly

Press "menu" button on remote

Go to help and settings

System info

Diagnostics

On the first screen you should be able to see a section that says 

CA Status: OK

If it says "never paired" then the smart card hasn't been paired correctly. 

 

Once you have checked can you reply back? 

 

Thanks 

Paul.

 


Here to help! I'm a technician helping out whilst working from home. Find out more


paulmmm
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Re: No on demand or catchup

Hi,

I had virgin installed yesterday and have the same problem, no on demand or catch up and have error V273. Did you manage to fix the problem and if so could you advise please? It's quite hard to get through to Virgin at the moment.

Many thanks

Paul

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snapper2472
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Re: No on demand or catchup

Sorry, no advice. After a couple of weeks it sorted itself out. Virgin were not very helpful. The person I spoke to said that she had never heard of the code before..

Sorry I can't be of more help

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paulmmm
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Re: No on demand or catchup

No problem, thanks for replying I'll wait and hope it fixes itself!

Cheers

Paul

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