No on demand or catch up service on new V6 box

[toddsmum]

Hi

We received our new V6 box yesterday after our old Tivo box finally gave up. While most of it is working we have no on demand or catch up service. We keep getting code V273 try again later but thats 36 hours and still nothing.

I've followed the checks in this thread with no luck. Any suggestions? Thanks

https://community.virginmedia.com/t5/Virgin-TV-V6/No-On-Demand-or-Catch-Up/td-p/4932694#:~:text=Erro....

[japitts]

The V6 connects to the internet using your homehub, so you first need to establish whether your V6 has a working internet connection. How is it connected to your router - is it wireless or (better if possible) Ethernet cable?

Follow Home > Help & Settings > Settings > Network, and report what is shown in the top-right - I'm specifically interested in the wireless signal strength if you're using WiFi, and the presence of an IP address regardless.

On the LHS of this same screen, the 6hourly EPG updates are timestamped with success or failure. What is reported here?

[Adri_G]

Hi toddsmum, thank you for reaching out on our help forum.
We're sorry to hear of the issues with your new TV box giving an error when on catch-up / on demand, we'd love to further assist you in case you're still experiencing this after your last post on Sunday.
Could you please let us know how you get on and if you've managed to resolve this following the advice from japitts above?
Is your V6 connecting to the broadband network over the WiFi or ethernet and have you ensured that all cables are firmly fitted on both the V6 and your hub, as well as the wall sockets?
Please, give us an update and we're glad to help where needed.
Regards,